PRACTICAL GUIDES · OCTOBER 14, 2026
Use ZIP codes to screen service-area inquiries
A ZIP code can be a useful first check when a local business serves a defined area. It helps sort requests, but it is not a complete travel-distance or job-acceptance decision.
Write down the area you actually serve
List the ZIP codes your team is willing to review for the services offered. Start with the existing operating area rather than expanding the list to look nationwide. Different businesses can use the same software while each serves its own local area.
Ask for the service as well as the ZIP
A nearby request may still be outside your work. Compare the selected service against your approved service list separately from the ZIP check. Keep the reason visible: outside service area and unsupported service are different next steps.
Leave boundary decisions to a person
ZIP boundaries do not measure driving time, job size, or route availability. A neighboring ZIP might be worth reviewing for a suitable job. An included ZIP might still require details before you agree. Screening should help an owner decide what to inspect, not promise acceptance.
Keep customer expectations clear
Tell the customer that the form requests a response, not an appointment confirmation. If their area is not listed, explain that coverage needs review. Before accepting a job, confirm the address, schedule, and service requirements through your normal process.
How Relay applies the first check
A business configures its own services and ZIP list. Relay checks a submitted request against those settings and prepares a suggested next step in the owner inbox. The owner reviews the request and sends any reply manually. Current founding evaluation is free; planned pricing is $39/month. Optional $99 website setup is available only after a compatibility and scope review.