Information for the right handoff.
What Relay stores
Signed-in business owners create business profiles and receive inquiries. An inquiry may include a name, contact method and contact detail, service ZIP, requested service, timing, notes, response permission, and status history. Relay stores these records in its cloud database.
Who can see a request
The signed-in owner of the associated business can view its inquiries. An intake link exposes the business’s public service information, not the owner’s other inquiry records. Hosting and database infrastructure are provided by ChatGPT Sites and Cloudflare.
Optional setup requests and payments
If an owner requests a website compatibility review, Relay records the business website, account email, request time, review status, and accepted setup scope. The configured Relay operator can see these records to review and deliver the optional setup service. Payment checkout, when activated, is handled by Stripe. Relay stores payment identifiers and confirmed status; it does not store card or bank details.
Contact permission
Submitting a request gives the business permission to respond about that request using the selected contact method. It does not subscribe the person to marketing. The current version keeps inquiries in the business dashboard; automatic email, SMS, and voice delivery are not active.
Relay Field Notes
Newsletter signup is separate from customer inquiries and product accounts. Kit processes newsletter subscriptions and email delivery. Only people who explicitly subscribe receive newsletter emails; every newsletter includes an unsubscribe option. No outreach recipient or service-inquiry contact is automatically added. RSS readers can follow the public feed without providing an email address.
Retention and deletion
Customer inquiries stay until the business owner deletes them. Owners can delete an individual lead from the workspace. Setup and payment records are separate; deleting an inquiry does not delete a setup order or billing record. Customers requesting correction or deletion should contact the business they submitted the request to. Relay’s database deletion removes the lead and its associated status history.
Use fictional data in the demo
The separate interactive demo stores fictional examples and test requests only in the browser. It is not the live intake page for a business.
Keep sensitive details out of notes
Do not include payment credentials, government identifiers, or medical information. Relay is intended for ordinary service inquiries and is not an emergency response system.